Terms of sale
TERMS & CONDITIONS OF SALE
These Terms and Conditions of Sale (“Terms”) govern the sale of products between Shoes The Label (“we”, “us”, “our”) and any customer (“you”) placing an order through our website.
By placing an order, you agree to these Terms.
1. Company Information
Shoes The Label
Contact: info@shoesthelabel.com
2. Products
All products offered for sale are those displayed on our website and are sold and shipped by Shoes The Label.
We make every effort to ensure product descriptions, images, and details are accurate. However, minor variations may occur.
Product images are for illustrative purposes only and are not contractually binding.
3. Pricing
All prices are displayed in the currency applicable to your location, which may include USD, EUR, GBP, CAD, AUD, and other supported currencies depending on your region.
Prices are subject to change at any time without notice, but the price charged will always be the price shown at the time of order confirmation.
Shipping is included unless otherwise stated at checkout.
4. Orders
4.1 Placing an Order
To place an order, you may be required to provide personal information such as your name, shipping address, and email address. You are responsible for ensuring that all information provided is accurate.
You may check out as a guest or create an account.
4.2 Order Acceptance
After placing an order, you will receive an email confirmation. This email confirms receipt of your order but does not constitute acceptance.
We reserve the right to refuse, cancel, or limit any order for reasons including:
- Payment issues
- Incorrect or incomplete information
- Suspected fraud or abuse
- Product unavailability
A contract is formed only once your order has been accepted and processed.
5. Payment
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express where available)
- PayPal
- Apple Pay
- Klarna
- Other secure payment methods may also be available depending on your location
Payment is charged at the time of order confirmation.
If a product is unavailable after payment, a refund will be issued for the unavailable item(s).
6. Shipping & Delivery
We offer worldwide free shipping on all orders.
Processing Time
Orders are processed within 1–3 business days.
Delivery Time
Estimated delivery time is 9–10 business days, depending on destination.
Delivery Method
All orders are delivered directly to the customer’s home address.
Additional Information
- Orders may be shipped in multiple packages
- Delivery times may vary due to customs or carrier delays
- We are not responsible for delays caused by external factors
For more details, please refer to our Shipping Policy.
7. Right of Withdrawal (Returns)
Customers have the right to return items within 14 calendar days of receiving their order.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- With all original tags attached
- In original packaging
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
For return instructions, please refer to our Return Policy or contact us at info@shoesthelabel.com.
8. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are processed within 10 business days
- Refunds are issued to the original payment method
Your bank or payment provider may require additional time to complete the transaction.
If more than 15 business days have passed after approval, please contact us.
9. Exchanges
We do not offer direct exchanges.
To exchange an item, you must:
- Return the original item following our return policy
- Once approved, place a new order for the desired item
10. Liability
We are not responsible for:
- Indirect or incidental damages
- Delays caused by carriers or customs
- Interruptions or technical issues beyond our control
Our liability is limited to the value of the purchased product(s).
11. Intellectual Property
All content on this website (including text, images, logos, and branding) is the exclusive property of Shoes The Label.
Any unauthorized use, reproduction, or distribution is strictly prohibited.
12. Personal Data
We collect and process personal data in accordance with applicable data protection laws.
You may request access, correction, or deletion of your personal data by contacting:
info@shoesthelabel.com
13. Governing Law
These Terms are governed by applicable French law.
In case of dispute, jurisdiction will be determined in accordance with applicable consumer protection laws.
14. Customer Support
For any questions regarding orders, products, or policies, contact us at: